PureWeave Apparel
Welcome to the PureWeave Help & Info page. Here you’ll find answers to common questions about ordering, delivery, returns, and our products.
If you need further assistance, please contact us through the contact details on the website.
Browse our products, select the item you would like, choose the size or variant if applicable, and add it to your cart. When you are ready, proceed to checkout and complete your payment securely.
Once payment is confirmed, your order will be processed.
If you need to change or cancel your order, please contact us as soon as possible. If your order has not yet been processed or dispatched, we may be able to assist.
Once an order has been dispatched, changes or cancellations may no longer be possible.
Orders are processed and dispatched within 5–7 working days.
After dispatch, delivery typically takes 5–10 working days, depending on your location and the courier service.
If tracking information is available for your order, it will be provided once your order has been dispatched.
Please ensure your delivery details are correct when placing your order. PureWeave cannot be responsible for delays caused by incorrect delivery information.
Yes, items may be returned if they are unused, undamaged, and in their original condition.
Return requests must be made within 7 days of receiving your order.
The cost of return shipping is the responsibility of the customer, unless the item received was incorrect or defective.
If you receive an incorrect or damaged item, please contact us within 48 hours of delivery with your order number and photos of the product so we can assist.
We do our best to display products accurately. However, colours may appear slightly different depending on your device screen.
If a sizing guide is available for the product, it will be listed on the product page to help you choose the best fit.
Yes. All payments are processed through secure payment gateways. PureWeave does not store your full payment card details.
If you need help or have any questions, please reach out through the contact details listed on our website.
We’re always happy to assist.
Orders are processed and dispatched within 5–7 working days. Once dispatched, delivery usually takes 5–10 working days, depending on your location and the courier service.
Items may be returned if they are unused, undamaged, and in their original condition. Return requests must be made within 7 days of receiving your order.
The cost of return shipping is the responsibility of the customer, unless the item received was incorrect or defective.
Sizing information is provided on the product page where available. If you are unsure, we recommend comparing the measurements with a similar item you already own.
Once your order has been dispatched, you may receive tracking information from the courier so you can follow the progress of your delivery.
Please contact us within 48 hours of delivery with your order number and photos of the item so we can review the issue and assist you with a replacement or solution.
